Big mess; no response!

The lineup for broadcast TV in my area has been wrong for months, and I have had no response to multiple emails to "customer support" (I have my doubts as to whether customer support even exists there). The only thing I can guess is that something went wrong after an update because I updated the app on my phone but not on my iPad. The listings are still OK on the iPad, so Im not going to update it—maybe never. What good is a TV guide app if the listings are wrong and nobody there seems to be listening to multiple complaints?!

gettheskinny about TV Guide: Streaming & Live TV, v5.0.6